Shipping Policy

1. Where we deliver

We currently accept orders for delivery to the United States only. We do not offer shipping to other countries or regions. Enter a valid United States delivery address at checkout to see the available service and final shipping charge.

2. Processing your order

Orders are normally prepared within 5–10 business days. Business days exclude weekends and public holidays. Preparation may include confirming the order, arranging the items and handing the parcel to the carrier. The transit estimates below begin after dispatch and are additional to processing time.

An order confirmation confirms receipt of your order, rather than dispatch. If we need more information to process your purchase, we will contact you using the details supplied at checkout.

3. Shipping charges & currency

The threshold applies to the eligible merchandise subtotal after discounts. Delivery charges, taxes and duties do not count toward the threshold. The final available service and total are shown before payment. Store prices are in US dollars; your payment provider may apply its own conversion charges if your account uses another currency.

Expedited shipping does not shorten the order preparation period. Any available service-specific delivery estimate is shown at checkout; do not assume expedited transit will follow the standard estimate.

4. Estimated standard transit

These are estimates and are not guaranteed arrival dates. Customs clearance, holidays, weather, address issues and carrier disruptions can add time. If you need an item by a particular date, contact us before ordering.

5. Tracking your parcel

Available tracking information is emailed after dispatch. A carrier may take 1–3 business days to display the first scan or update. Check your inbox and spam folder, and use the tracking link provided with your shipping notification. If no update appears after that period, contact us with your order number.

6. Address changes & cancellations

Check the delivery address, recipient name and contact information before paying. For a correction or cancellation request, email service@clothunder.com within 12 hours of purchase. We will check whether the order can still be changed. Changes cannot be guaranteed once preparation or dispatch has begun.

If an incorrect or incomplete address causes a parcel to be returned, contact us to discuss the available next steps and any applicable redelivery charge before another shipment is arranged.

7. Delays, damage & missing parcels

If a parcel arrives damaged, keep the packaging and contact us promptly with your order number and photographs of the parcel and affected items. If tracking shows delivery but you cannot find the package, check the delivery area and household members, then contact us so we can help investigate with the carrier.

For a delayed shipment, include the order number and latest tracking information. We will review the situation and discuss an appropriate resolution. This policy does not limit any rights you have under applicable consumer law.

8. Duties, taxes & help

Destination-specific taxes or import charges may apply. Amounts collected by us are shown at checkout; charges collected by customs or a carrier are governed by the destination's rules. Contact us if you need clarification before purchasing.

Brand

Clothunder

Operated by

Shenzhen Chuangxiang Sheng Technology Co., Ltd.

Customer care

service@clothunder.com

Company & return address

Room 407, No. 230 Silian Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China.