Return Policy

1. Eligibility for a change-of-mind return

You may request a return within 30 days of delivery. For a change-of-mind return, the item should be unused, in its original condition and original packaging, with all included components. Please provide proof of purchase or the order number so we can identify the transaction.

Inspect your order when it arrives and keep the packaging until you have checked the contents. Missing components, signs of use or damage unrelated to delivery may affect eligibility for a change-of-mind refund. These conditions do not remove your rights concerning defective, incorrect or misdescribed goods.

2. How to request a return

1. Email service@clothunder.com within the return window. Include the order number, the item and the reason for your request.
2. If something is damaged, incorrect or incomplete, attach clear photographs and describe the issue.
3. Wait for return authorization and instructions before sending a parcel. We will explain the appropriate destination and next steps for your case.
4. Pack the item securely with its components and include the order reference. Keep your postage receipt and tracking details.

Contacting us first helps ensure the parcel can be matched to your request. Please do not send an item to a carrier's address or an address printed on the original shipping label unless we specifically instruct you to do so.

3. Return address

Our return address is below. Include your authorized return reference or order number with the parcel.

Brand

Clothunder

Operated by

Shenzhen Chuangxiang Sheng Technology Co., Ltd.

Customer care

service@clothunder.com

Business address

Room 407, No. 230 Silian Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China.

This address is provided for authorized returns and business correspondence. Contact us before posting so that we can confirm instructions for your order.

4. Return shipping

For a change-of-mind return, you are responsible for return postage unless we agree otherwise. Use a traceable service and retain proof of posting. For an item that is defective, damaged on arrival or sent incorrectly, contact us first; we will discuss an appropriate resolution and any necessary return arrangements.

Any applicable return costs or special handling instructions will be explained before you send the parcel. Do not pay unexpected fees to an unverified party claiming to process a Clothunder return.

5. Damaged, faulty or incorrect items

Please contact us promptly after discovering the issue. Include photographs of the item, packaging and shipping label where relevant. We may need additional information to understand what happened and arrange a replacement, refund or another appropriate remedy.

Stop using a damaged toy and keep it away from children while your request is reviewed. You do not need to continue using an unsafe item to demonstrate the problem.

6. Inspection & refunds

After an authorized return is received, we will inspect it and notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider controls the time required for the credit to appear; contact us if you have received approval but cannot see the refund after your provider's normal processing period.

Original delivery charges are generally not refunded for a change-of-mind return unless required by law or agreed by us. Where a return relates to an error or a defective item, the appropriate refund and delivery arrangements will be assessed according to the circumstances and your legal rights.

7. Exchanges & cancellations

If you would prefer another item, contact us to discuss availability and the appropriate return or reorder process. We cannot guarantee that a replacement item will be available. For an order that has not yet been dispatched, send a cancellation request within 12 hours of purchase; cancellation may not be possible once processing has begun.

8. Your consumer rights

This policy is additional to any mandatory rights that apply to your purchase. It does not exclude remedies required by consumer law. If a legal entitlement differs from a discretionary change-of-mind condition, the legal entitlement takes precedence.

Questions about an existing return? Email service@clothunder.com and include your order number and any previous correspondence.