We are here to help
A product question, an order update or help with a return—start a conversation with Clothunder.
Email our customer care team or use the form below. Give us a little context so we can direct your question to the right information. For purchase-related enquiries, include your order number and the email used at checkout.
Product questions
Tell us the product name and what you would like to confirm, such as the included components, dimensions or manufacturer's age guidance.
Order & delivery help
Include your order number and, if available, the tracking reference. Describe any address issue, delay or missing parcel.
Returns & damaged items
Contact us before sending a return. For damage or an incorrect item, keep the packaging and include clear photographs.
Privacy requests
Describe the request and the contact information used with our store. We may need to verify identity before handling account-related information.
Customer care
Please do not send passwords, verification codes or full payment-card details. If additional information is needed, we will explain what is necessary for your enquiry.
Company information
- Brand
- Clothunder
- Operated by
- Shenzhen Chuangxiang Sheng Technology Co., Ltd.
- Owner
- Fan Duoduo
- Customer care
- service@clothunder.com
- Company & return address
- Room 407, No. 230 Silian Road, Silian Community, Henggang Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China.
Before sending a return
Our business address is also the return address for authorized returns. Please contact us first for instructions and include your order reference. Read our Return Policy for the 30-day return window and eligibility details.
Useful information
You may find an immediate answer in our FAQ, Shipping Policy or How to Choose guide. These pages cover order preparation, delivery estimates, charges and ideas for selecting a play theme.